MS Locates

FAQs

Frequently asked questions!

Most frequent questions and answers.

I am a contractor have a project where I am obligated to dig/excavate. Do I need to request a locate?
  • Yes. Ontario Regulation 213/91: Construction Projects states the following about precautions to be done before excavation: Construction Projects states the following about precautions to be done before excavation. In Ontario before digging you have to first of all request a locate for public utility lines through Ontario One Call, and second of all request a locate for private utility lines which we can help you with by pressing on “request a locate” at our home page or at the bottom of this page.
How can I request a locate from Ontario one call?
  • If you’re a contractor or a home owner, and are planning to do some digging, you can either call Ontario One Call at 1-800-400-2255 or request a locate through their website by following this link: https://portal.ontarioonecall.ca/webportal/Account/Login, or call us and we would be more than happy to help you with this process, free of charge.
I am planning to do some digging in my backyard, what should i do about underground utility line locates?
  • If you are planting a tree, building a fence, deck or shed, digging a new garden, or doing any DIY project that requires you to dig, you must contact Ontario One Call at least 5 days before. 
How does underground utility locating work?
  1. Contact Ontario One Call at least 5 days before your project. You can either call Ontario One Call at 1-800-400-2255 or request a locate through their website by following this link: https://portal.ontarioonecall.ca/webportal/Account/Login
  2. Public utility lines locators from each underground infrastructure owner will come out to locate the buried lines & cables.
  3. Contact us to come and locate your private utility lines.
  4. Dig safely.
What do coloured marks mean?
  1. RED – Electric
  2. YELLOW – Gas/Oil/Steam
  3. ORANGE – Communication
  4. GREEN – Sewer/Storm
  5. BLUE – Water
  6. PURPLE – Irrigation/Slurry
  7. PINK – Temporary Survey Markings
  8. WHITE – Proposed Excavation
What are private utility lines?
  • Ontario One Call handles the notification for almost all of the buried infrastructure on public property (exceptions could include some first nations, provincial and federal entities.) This infrastructure is owned and maintained by organizations like public utility companies and runs through the public right of way and on to some private property up to a demarcation point, that varies from each utility owner. Public property lines differ per municipality, make sure to check your local rules.

     

    All other buried infrastructure (including buried infrastructure beyond the demarcation point) on private property is the responsibility of the property owner to have marked.

     

    Examples could include:

    • Gas line that goes from a house to a BBQ or pool heater
    • Lights or signs on the property
    • Electrical lines going out to sheds or a detached garage
    • Sewer and septic tanks, systems and piping
    • Security cameras

why choose us for your projects!

24/7 Support

Contact us day and night and we would be happy to take your call and assist you with your project.

Top of the line equipment

Providing service with the best utility locating equipment in the market.

10+ Years Experienced Team

You will be dealing with a team of professionals packing enough years of experience to earn your satisfaction.

Quick and Professional Service

You will be dealt with as our only client to ensure a quick and professional service provided for your project.

  • Yes. Ontario Regulation 213/91: Construction Projects states the following about precautions to be done before excavation: Construction Projects states the following about precautions to be done before excavation. In Ontario before digging you have to first of all request a locate for public utility lines through Ontario One Call, and second of all request a locate for private utility lines which we can help you with by pressing on “request a locate” at our home page or at the bottom of this page.
  • If you’re a contractor or a home owner, and are planning to do some digging, you can either call Ontario One Call at 1-800-400-2255 or request a locate through their website by following this link: https://portal.ontarioonecall.ca/webportal/Account/Login, or call us and we would be more than happy to help you with this process, free of charge.
  • If you are planting a tree, building a fence, deck or shed, digging a new garden, or doing any DIY project that requires you to dig, you must contact Ontario One Call at least 5 days before. 
  1. Contact Ontario One Call at least 5 days before your project. You can either call Ontario One Call at 1-800-400-2255 or request a locate through their website by following this link: https://portal.ontarioonecall.ca/webportal/Account/Login
  2. Public utility lines locators from each underground infrastructure owner will come out to locate the buried lines & cables.
  3. Contact us to come and locate your private utility lines.
  4. Dig safely.
  • RED – Electric
  • YELLOW – Gas/Oil/Steam
  • ORANGE – Communication
  • GREEN – Sewer/Storm
  • BLUE – Water
  • PURPLE – Irrigation/Slurry
  • PINK – Temporary Survey Markings
  • WHITE – Proposed Excavation
  • Ontario One Call handles the notification for almost all of the buried infrastructure on public property (exceptions could include some first nations, provincial and federal entities.) This infrastructure is owned and maintained by organizations like public utility companies and runs through the public right of way and on to some private property up to a demarcation point, that varies from each utility owner. Public property lines differ per municipality, make sure to check your local rules.

    All other buried infrastructure (including buried infrastructure beyond the demarcation point) on private property is the responsibility of the property owner to have marked.

    Examples could include:

    • Gas line that goes from a house to a BBQ or pool heater
    • Lights or signs on the property
    • Electrical lines going out to sheds or a detached garage
    • Sewer and septic tanks, systems and piping
    • Security cameras

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